Refund policy
Shipping, Returns & Refund Policy
1. Return Eligibility
- Return Window: Items can be returned within 30 days of delivery (EU orders enjoy a 14-day cooling-off period).
- Condition: Must be brand new, unused, unworn, with original tags intact, and in original packaging with proof of purchase.
- Non-Returnable Items: Customized fishing tackle, sale/clearance items, and gift cards are final sale and non-refundable.
2. How to Process a Return
To start a return, please contact us at sales@proberos.com to receive instructions and the correct return shipping address. Please do not send items back without prior approval, as unauthorized returns cannot be accepted.
3. Return Shipping Costs
- Customer Preference / Personal Reasons: Buyers are responsible for paying all return shipping costs.
- Defective, Damaged, or Incorrect Items: Please contact us immediately upon receipt. Once approved, you will advance the return shipping fee, and we will fully reimburse both the return shipping and item cost upon receiving and inspecting the package.
4. Exchanges
We do not offer direct exchanges. If you need a different color, weight, or model, please return your item according to the policy above and place a new order once your return is accepted.
5. Refunds
- Processing: Upon receiving and inspecting your return, we will notify you via email regarding approval or rejection.
- Timeline: Approved refunds will be automatically credited to your original payment method within 10 business days.
- Support: If you haven't received your refund after 15 business days from approval, please contact us at sales@proberos.com.