Shipping policy
Shipping Policy
Thank you for visiting and shopping with us. The following terms and conditions constitute our Shipping Policy.
1. Delivery Timeframe (Business Days Only)
Total estimated delivery time consists of order processing time and carrier transit time:
- Order Processing Time: 3–7 business days. Orders are processed Monday through Friday (excluding China weekends and official public holidays).
- Standard Shipping (China Post ePacket): 14–30 business days transit time.
- Expedited Shipping (UPS / FedEx / DHL): 7–10 business days transit time.
Note:
- All items are directly shipped from our fulfillment center in China.
- Customs inspections, peak seasons, or delivery to remote areas may cause minor delays beyond our estimated delivery timeframes.
- In rare cases of stock shortages, our customer support team will immediately contact you via email for order adjustment or to offer a full refund.
2. Shipping Methods
We offer the following reliable shipping options at checkout:
- Standard Shipping: Standard China Post ePacket delivery.
- Expedited Upgrade: Fast 7–10 business days shipping via UPS, FedEx, or DHL.
3. Shipping Costs
Shipping rates vary depending on the package weight, order volume, destination country, and selected shipping method. The exact shipping fee will be automatically calculated and clearly displayed at checkout after you enter your delivery address.
4. European Union (EU) Customs & Import Taxes
- Orders under €150 EUR: VAT is pre-collected at checkout via IOSS (Import One-Stop Shop). No additional tax or duty fees will be collected upon arrival.
- Orders over €150 EUR: Import duties and VAT are not pre-collected. The local recipient is responsible for handling customs clearance, paying local taxes/duties upon delivery, and providing an EORI number if requested by local customs authorities.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email containing a tracking number and a tracking link to monitor your shipment in real time.